1. Check In: 03:00 pm
Check Out: 11:00 am
2. Front Desk Operating Hours: 08:00 am - 09:00 pm
Kindly inform us in advance if you wish to check in later than/ check out earlier than the designated operating hours by WhatsApp +6010-268 1383.
3. A valid Malaysian I.C or Passport must be presented upon check in.
4. A refundable security deposit will be collected upon arrival, please prepare cash in advance:
5. All rooms are sold without meal packages. No Breakfast/Lunch/Dinner is included in the room rate.
Kindly order from the Ala-Carte Menu, for which you can download under the Restaurant Tab, if there's such need.
6. For extra guests:
Do not smoke
All rooms are smoke-free. If you wish to smoke, please only do so at the designated smoke area or outside of our premise at open air area. Penalty will apply for offenders.
No BBQ Allowed
Our premise doesn’t have any BBQ pit/facilities. BBQ is strictly not allowed in our area.
Do not bring pets
We are not a pet friendly premise. Pets are strictly not allowed into the park.
Do respect the silence of nature
Be considerate with the usage of audio devices such as loud speakers and audio players that may disturb other guests. “No Noise” after 11pm.
Do respect the guests of nature
Insects and bugs are our frequent visitors. Please welcome them with an open heart.
Do not destroy or remove any plant or animal
It is an offence to remove plants or animals/insects. Take only pictures, leave only footprints.
Do be careful with inflammable material
Be extra cautious with fires/cigarettes and other inflammable materials at all time.
Please read the following sections carefully before placing your booking, as it is not common for us to make an exception for it.
Full payment is required upon confirmation of your reservation.
For reservations made directly through the website (www.ausvilla.com.my), you will be required to key in a credit card to submit payment & complete the reservation. For your protection, the reservation processing is handled on a secured server that encrypts your credit card information.
For manual reservations made through WhatsApp, you will be required to perform online transfer within 24 hours of placing the reservation. Reservations abandoned will be cancelled after the 24 hours courtesy hold.
In the case of unforeseen circumstances that you wish to make amendments to your check in date, please contact us via info@ausvilla.com.my or WhatsApp +6010-268 1383.
For amendments made:
Full or partial refunds will be made for cancellation request received:-
A 5% processing fees will apply for all refunds. Please send in your cancellation request to info@ausvilla.com.my or WhatsApp us at +6010-268 1383.
In the event of No Show, total cost of the stay will not be refundable.
Once we received your cancellation request, we will inspect your case and let you know if the refund is eligible or not within 1-3 working days. If your request is approved, we will process the refund to your original payment method or your designated bank account (in this case, bank account name must match your booking name) within 1-3 working days.
Lot B4, Golf Club Mount Kinabalu, Mesilou, Kundasang, Sabah, Malaysia.
Whatsapp: +6010-268 1383
Email:
info@ausvilla.com.my
Reception: 08:00a.m. - 09:00p.m.
Check-in: after 03:00p.m.
Check-out: before 11:00a.m.
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